At Caraway, we aim to ensure that your order reaches you safely and accurately.
Orders are generally not eligible for return or refund, except in cases where the product received is damaged, defective, or incorrect, subject to the conditions outlined below.
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 24 hours of receiving your order.
Please provide clear photographs of the product along with the entire delivery package/box in which the order arrived. These photographs are required for us to assess the issue and process your request.
Requests submitted after the specified 24-hour period, or requests without the required photographs, may not be eligible for a refund or replacement.
If your request is approved, the applicable refund or replacement will be processed according to the circumstances of the order.
For any questions or concerns regarding refunds, please contact us at:
Email: caraway@svemail.net
Offer at checkout
– 5% on ₹750 and 10% on ₹2000Your cart is empty.
